Privacy Policy

1. Information We Collect

To process your orders accurately and provide an effortless shopping experience, we collect information that you voluntarily provide when interacting with us:

• Personal Identification Details: Your full name, delivery address, and billing address.
• Contact Information: Active phone number (for order verification and courier delivery calls) and email address (for order confirmations and invoices).
• Order & Preference Details: Specific items ordered, size selections (for sarees, dresses, panjabis, borkas, or footwear), color choices, and purchase history.
• Payment Details: Transaction records for Cash on Delivery, bKash, Nagad, Rocket, or direct Bank Transfers. Note: Kinbo never stores your bank account PINs, passwords, or card CVV numbers.
• Technical & Usage Data: IP address, device type, browser information, and site interaction analytics collected via standard cookies.

2. How We Use Your Information

We utilize the collected information strictly for legitimate business purposes:

• Processing, packaging, and dispatching your fashion and lifestyle orders.
• Communicating with you via Phone or WhatsApp for order verification, size confirmation, and tracking updates.
• Arranging safe nationwide doorstep delivery through trusted logistics partners.
• Providing responsive customer support and facilitating parcel checks, exchanges, or returns.
• Enhancing our website performance, catalog navigation, and shopping experience.
• Sending optional promotional offers, festive discounts, or new collection alerts (only if you have opted in).

3. Information Sharing & Third Parties

We value your confidentiality. We do not sell, rent, or trade your personal information to third parties. Information is shared only with verified service partners necessary to fulfill your order:

• Courier & Logistics Partners: Necessary shipping address and phone number are shared with verified courier services (such as Steadfast, Pathao, REDX, Paperfly, or Sundarban Courier) across Bangladesh.
• Authorized Payment Gateways: Necessary transaction reference details are shared with verified MFS and banking gateways to confirm payments securely.
• Legal Compliance: When required by Bangladesh law, regulation, or legal proceedings to protect consumer rights and security.

4. Data Security & Protection

We implement standard technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. All browsing and checkout interactions are encrypted via 256-bit SSL (Secure Socket Layer) protocols.

5. Cookies & Tracking Technologies

Our website utilizes essential cookies to maintain shopping cart contents, remember size selections, and analyze site performance. You can disable cookies through your browser settings, though some interactive features may operate with limited convenience.

6. Your Data Rights & Choices

You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request the deletion of your account history from our database.

7. Customer Support & Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team: